Below as the update from HKAAA. And I shared the videos and capture screen pics to them -->
Thank you for supporting the Standard Chartered Hong Kong Marathon 2016!
Please be kindly noted that according to the system record, your race record was not recorded by the chip. If you could provide related time proofs such as photos taken with the official clock, you may send to us before 21/1/2016 and the Organizer may consider to entitle you a time record. You may also find your photo taken at the finishing line by searching your bib no. at www.marathon-photos.com . Please send all the time proofs via email to us. Thank you!